Most businesses know
what's broken.
Few fix all of it.
MN8 is a business performance partner. We combine AI, outsourced delivery, and commercial execution to remove the bottlenecks holding your business back, across revenue, operations, technology, customer experience, and workforce. Most providers do one of these. We do all of them, joined up, with a team that owns delivery rather than just advising on it.
There are plenty of consultants. This is different.
Most businesses that come to us have already tried someone else. Here's what they tell us went wrong, and what we do instead.
The typical consultant
They identify your problems well. Produce a good slide deck. Then hand it back to you to implement. Six months later nothing has changed and you're £30k lighter.
How MN8 works
We identify the problem and then we fix it. Our team owns delivery: AI builds, managed campaigns, outsourced teams, system integrations. Strategy plus execution in the same engagement.
The typical agency
They're great at their one lane: ads, SEO, or social. But they can't see, or won't touch, the other five things slowing you down. You get improvement in one area and stagnation everywhere else.
How MN8 works
We cover revenue, operations, AI, workforce, customer experience, and strategy as a joined-up commercial partnership. Not separate workstreams from separate teams. One engagement, full picture.
The typical tech vendor
They sell you a platform. Onboard you. Then you're on your own. The technology sits half-implemented because you don't have the internal resource to run it properly.
How MN8 works
We build and run it. Through our Zambia-based delivery team and UK commercial oversight, we provide the people to operate what we build, so the work actually gets done and not just designed.
Six commercial functions, one joined-up partner
Sales & Revenue
Not enough consistent pipeline. Over-reliance on referrals. Leads not converting. Revenue leaks throughout the funnel at multiple points.
Operations
Too manual, slow, or inconsistent. Technology underused or disconnected. Hiring more people becomes the default when the real issue is process.
Customer Experience
Revenue leaking through missed calls, slow replies, poor handovers, and inconsistent communication across channels and locations.
Technology
AI adoption feels overwhelming or disconnected from real commercial outcomes. Systems don't talk to each other. Decisions based on instinct rather than insight.
Workforce
Hiring is slow and expensive. High-value people tied up on low-value tasks. Teams busy but not productive enough. Scaling creates chaos rather than control.
Strategy
Businesses don't lack ambition. They lack a clear path and execution partner. Strategy, sales, systems, operations, and people not joined up.
We fix the system, not just one part
Most providers focus on one area. Agencies focus on marketing. Consultants focus on strategy. Outsourcing providers focus on cost. Technology companies focus on tools. MN8 combines all four.
Flexible engagement models
Strategy & Diagnostics
Identify bottlenecks, map opportunities, prioritise by ROI
Pilot Projects
Prove results on one high-impact bottleneck before scaling
Ongoing Managed Services
MN8 owns delivery, optimisation, reporting, and performance
Full Transformation Partnership
Joined-up execution across revenue, operations, AI, and workforce
What clients actually say
"They must be doing something right - the phone's ringing that much we can't get any work done! We've even got people from miles away coming to us after finding us on ChatGPT."
"MN8 have enabled our startup to build a solid and predictable sales pipeline to grow our business to the next level. We just turn up to the meetings to sell our services. Everything before is done for us. Would certainly recommend."
"After working with MN8, our business revenue grew 3x in the first year. They looked after all our digital growth and now we're positioned as the leading business in Mallorca."
Find your
section.
This catalogue is designed so anyone in a business can navigate quickly to the services and outcomes most relevant to their role. Find your relevant sections below.
Revenue Growth
Generate more pipeline, convert more deals, and scale revenue without increasing complexity. MN8 builds and optimises your revenue engine across outbound, paid media, SEO, and conversion.
The Problem
- Not enough consistent pipeline due to over-reliance on referrals and word of mouth
- Leads come in but don't convert properly
- Sales teams busy but not effective, with leads not replied to quickly enough
- Deals stall, go cold, or are never properly followed up
- Revenue leaks at multiple points in the funnel
- Competitors winning business that should have been yours
What We Do
- Cold email, LinkedIn outreach, and cold calling campaigns
- Targeted prospect list building around ideal customer profiles and decision-makers
- Messaging designed around real business problems and commercial outcomes
- Response handling, qualification, and meetings booked directly into client calendars
- Managed SDR delivery through MN8's remote talent model
How It Works
- Identify ideal customer profiles and decision-makers
- Build targeted prospect lists
- Develop messaging around real commercial outcomes
- Launch multi-channel outreach across email, LinkedIn, and phone
- Track activity, responses, and booked meetings in CRM
- Qualify properly before meetings are booked
- Continuously improve based on campaign data
"MN8 have enabled our startup to build a solid and predictable sales pipeline to grow our business to the next level. We just turn up to the meetings to sell our services. Everything before is done for us. Would certainly recommend."
Before
No pipeline, random opportunities, inconsistent outreach, sales team chasing manually, poor visibility
After
Consistent meetings booked weekly, predictable pipeline, sales team focused on closing, better reporting
What We Do
- AI-optimised paid media campaigns built for performance, not vanity metrics
- AI tracking to understand outcomes and optimise performance continuously
- Automated lead capture forms with instant routing and speed-to-lead workflows
- Conversion-led landing pages and funnels where required
- Continuous optimisation to reduce cost per lead
Before
Expensive leads, slow follow-up, weak ROI, unclear attribution, wasted ad budget
After
Lower CPL, faster response times, better conversion, clearer performance data
What We Do
- AI-driven keyword and content strategy at scale
- MapMaster integration for local SEO and grid ranking improvement
- Large-scale localised page creation where appropriate
- Technical SEO and on-site optimisation
- Content structured to appear in both Google and AI-driven search results
- Continuous tracking and improvement of rankings and inbound demand
Before
Low visibility, competitors owning search, inconsistent traffic, missed inbound opportunities
After
Higher rankings, stronger local visibility, more inbound enquiries, improved AI search presence
"They must be doing something right - the phone's ringing that much we can't get any work done! We've even got people from miles away coming to us after finding us on ChatGPT."
What We Do
- Automated lead response systems for speed-to-lead workflows
- AI-assisted qualification
- CRM pipeline design and automation
- Sales process optimisation and follow-up sequences
- Reporting across all conversion points
Before
Leads wasted, slow responses, low close rates, weak follow-up, poor pipeline visibility
After
Faster engagement, better qualified leads, stronger close rates, fewer missed revenue opportunities
Why MN8 for this
- Clients are booking 8–25 qualified meetings per month from cold outbound, with a 95% average show rate
- These campaigns have converted hundreds of thousands of pounds in revenue for individual clients, securing long-term contracts
- Our Zambia-based SDR team gives you outbound capacity from £1,350/month per person, without the hiring, management, or employment overhead of a UK hire
- We own the outcome: booked meetings and pipeline, not activity reports
Cost Reduction
& Efficiency
Do more, faster, and at a lower cost without sacrificing quality. MN8 reduces cost and increases output through AI automation, workflow redesign, bespoke systems, and managed outsourcing.
The Problem
- Teams overloaded with repetitive, low-value tasks
- Processes are manual, slow, and inconsistent
- Too many tools with not enough integration
- Hiring more people becomes the default when the issue is process
- Leaders and high-value employees tied up on low-value work
What We Do
- Automate admin, data handling, reporting, onboarding, and internal workflows
- AI-driven workflows operating 24/7
- Automate up to 80% of suitable workflows in high-fit use cases
- Reduce lead times from 3–4 weeks to under 1 hour where processes suit automation
Before
Manual work, slow processes, high dependency on staff, inconsistent output, bottlenecks everywhere
After
Automated workflows, faster execution, fewer errors, 24/7 process handling, teams on higher-value work
What We Do
- Rapid custom-built solutions designed around how your business actually works
- Integrations across existing tools and platforms
- Centralised control layers for complex, multi-system businesses
- Internal dashboards and reporting layers
- Built quickly using the right mix of low-code, no-code, custom software, and AI
Before
Disconnected systems, workarounds, manual reports, limited visibility, frustrated teams
After
Streamlined systems, unified workflows, better control, fewer manual tasks, faster execution
What We Do
- High-performance managed teams that plug directly into the business
- SDRs, appointment setters, admin, operations, customer service, marketing support
- Specialist sales talent including high-ticket closers
- Fully managed hiring, onboarding, training, performance, and reporting
- Integrated into client workflows and systems
Why It Works
- Skilled, trained teams in Zambia, office-based, managed environment
- UK-led strategy and commercial oversight
- Up to 4× cost efficiency compared to UK teams in relevant models
- Strong communication, training, and operational standards
- AI and systems enhance output and reporting throughout
Before
Expensive hires, long onboarding, inconsistent performance, management burden, limited flexibility
After
Cost-effective resourcing, fast deployment, managed output, clearer accountability, better scalability
Why MN8 for this
- We don't just consult on process. We build the automation and run the outsourced teams that replace it
- The Zambia delivery model gives clients up to 4× cost efficiency on suitable roles. Not a theory, a live operational model we run
- We combine AI, people, and systems in the same engagement: no handoffs, no gaps, no "that's someone else's lane"
- We start with the highest-ROI bottleneck and prove it before scaling, so you're not committing to a large spend before seeing results
AI & Technology
Enablement
Transform how your business operates, makes decisions, and scales using AI, data, and intelligent systems. Through MN8's we:robots partnership and wider AI product ecosystem, we deploy both bespoke and productised AI across multiple departments.
The Problem
- Processes taking weeks instead of minutes
- Data exists but isn't being used properly
- Technology stacks that don't talk to each other
- AI adoption feels overwhelming or disconnected from real commercial outcomes
- Decisions based on instinct rather than insight
- Competitors moving faster because they're adopting AI properly
What We Do
- Automate admin, reporting, onboarding, document handling, data movement, and processing
- AI agents completing structured workflows
- RPA where systems lack clean integrations but repetitive actions need completing
- Operate 24/7 with consistency and accuracy
- Reduce manual workload by up to 80% in suitable workflows
- Reduce process time from 3–4 weeks to under 1 hour where appropriate
What We Do
- Data pipelines and integration across systems
- Machine learning models identifying patterns, risks, and opportunities
- Predictive analytics to support decision-making
- Dashboards that make data usable for leadership teams
- AI summaries, recommendations, and alerts
- Bespoke ML models for high-value business use cases
Before
Fragmented data, limited visibility, reactive decisions, slow reporting, hidden opportunities
After
Unified data view, predictive insight, better decisions, faster reporting, so you can act earlier and more intelligently
What We Do
- Multi-channel communications AI across calls, WhatsApp, chatbot, socials, and email
- Answer calls 24/7 with no queues, handle multiple callers simultaneously
- Same AI brain across all channels for consistent qualification everywhere
- Support multiple venues, branches, or locations
- Transcribe calls and pass structured breakdowns to human operators when needed
- Integrate with booking, CRM, telephony, and internal systems
Hospitality Group: Missed-Call Revenue Recovery
A multi-site hospitality group with major missed-call and peak-time call handling issues across venues
Multi-channel communications AI designed to answer calls instantly, support multiple simultaneous callers, qualify enquiries across all channels, and pass structured summaries to human operators when escalation was required.
What We Do
- Automatic call transcription and analysis
- Call quality scoring
- Identification of missed opportunities, weak responses, and objection handling gaps
- Real-time or near-real-time performance insights and feedback loops
- Manager dashboards and coaching insights
- Continuous performance improvement across sales, support, and advice teams
Products Available
- Document AI and legal AI for faster research, reduced review burden
- Recruitment AI for candidate sourcing, screening, ranking, and shortlisting
- Knowledge base and internal assistant tools
- White-labelled AI business performance adviser (MagnifyB-style product)
- AI assistants across departments
- Specialist tools for professional services, recruitment, hospitality, legal, finance, and enterprise
What It Is
- An AI-powered, always-on business adviser for SMEs
- Uses business data, management information, logic, AI, and learning content
- Helps business owners understand performance, improve decision-making, manage cash flow, increase profitability, and identify improvement areas
- Delivered as an MN8-branded product, not externally presented as MagnifyB unless deliberately agreed
Commercial Opportunity
- Strong fit for accountants, business advisers, SME consultants, and small business owners
- Gives businesses access to advisory-style insight at a lower cost and in a more scalable way than traditional consulting
- Can be white-labelled and sold through partner channels: accountants, consultancies, and advisers
- Recurring revenue model via ongoing subscription per client business
Why MN8 for this
- We build AI around your actual commercial problem, not around what the technology can theoretically do
- Through our we:robots partnership we have bespoke AI development capability most providers can't access
- We deploy and run what we build, including the people to operate it through our managed delivery model
- We've deployed AI across hospitality, legal, recruitment, financial services, and enterprise. Cross-sector experience means faster scoping and fewer surprises
Operations &
Internal Systems
Build a business that runs smoothly, scales efficiently, and doesn't rely on constant firefighting. MN8 redesigns processes, integrates systems, automates workflows, and gives leadership clearer control.
The Problem
- Processes unclear, inconsistent, or undocumented
- Teams rely on people rather than systems
- Communication breaks down between departments
- Reporting is manual and unreliable
- Leaders constantly pulled into operational issues
- Growth creates more complexity instead of more control
What We Do
- Standardise how work is done across the business
- Simplify complex workflows and remove unnecessary steps
- Build processes that scale with the business and survive headcount changes
- Properly document workflows and train teams on the new way of working
Before
Inconsistent execution, confusion across teams, slow delivery, reliance on individuals
After
Clear processes, faster execution, consistent delivery, easier onboarding, scalable operations
What We Do
- Connect CRMs, ERPs, project tools, finance systems, and communication platforms
- Build central dashboards and reporting layers
- Create a single source of truth across the business
- Use APIs, database connections, automation tools, and custom builds as needed
Before
Disconnected tools, manual reporting, limited visibility, inconsistent data, duplicated work
After
Integrated systems, real-time visibility, better decisions, fewer manual processes
What We Do
- Automated dashboards and KPI tracking across departments
- Real-time performance monitoring
- AI-assisted insights and summaries
- Decision-support tools that translate data into action
Before
Delayed reporting, unclear performance, reactive decisions, manual spreadsheets
After
Real-time insights, clear KPIs, proactive decision-making, automated reporting
What We Do
- Systems that handle increased volume without breaking
- Processes designed for growth from the outset
- Automation to reduce dependency on headcount as you scale
- Outsourced and managed teams where additional capacity is needed
- Dashboards so leadership has visibility as the business grows
The Problem
- Teams are not aligned and information is lost between departments
- Constant back-and-forth slows execution
- No clear ownership of tasks, handovers, or follow-up
- Important work depends on informal communication rather than structured systems
What We Do
- Structured communication frameworks with clear ownership and accountability
- Workflow-based task management to reduce reliance on ad hoc communication
- Automated updates, reminders, and escalation paths
- Centralised visibility over tasks, handovers, and blockers
Before
Miscommunication, delays, friction between teams, duplicated work, unclear ownership
After
Clear alignment, faster execution, smooth collaboration, fewer missed tasks, better accountability
Customer Experience
& Communication
Never miss an opportunity, deliver faster responses, and create a consistent, high-quality experience at scale. MN8 combines Voice AI, managed support teams, call analysis, and communication workflows.
The Problem
- Missed calls and unanswered enquiries mean direct lost revenue
- Long wait times and poor response speed
- Inconsistent service across teams, venues, branches, or locations
- Staff overwhelmed during peak periods
- No visibility into customer interactions
- Customers choosing competitors because they got a faster response elsewhere
What We Do
- Answer calls 24/7 with no queues, handling multiple callers simultaneously
- Qualify enquiries in real time across calls, WhatsApp, chatbot, socials, and email
- Handle bookings, FAQs, simple requests, and customer questions
- Support multiple venues, branches, or locations from one AI brain
- Transcribe conversations and give operators a structured breakdown when escalation needed
- Integrate with CRM, booking systems, calendars, and internal workflows
Hospitality Group: Missed-Call Revenue Recovery
A multi-site hospitality group with major missed-call and peak-time call handling issues across venues
Problem: Missed calls, queues, overloaded staff, inconsistent handling across locations, lost bookings.
Solution: Multi-channel communications AI answering calls instantly, supporting multiple simultaneous callers, qualifying enquiries across all channels, and passing structured summaries to human staff when needed.
What We Do
- Dedicated support agents, fully managed hiring, training, performance, and reporting
- Integrated into client's systems and workflows
- Flexible and scalable, up or down based on demand
- Supported by AI, scripts, quality assurance, and call analysis
- Delivered through MN8's Zambia centre at up to 4× cost efficiency vs UK
Before
High-cost UK support teams, difficult scaling, inconsistent service, management burden
After
Up to 4× cost reduction, improved service levels, better satisfaction rates, scalable support model
What We Do
- Automatic call transcription and analysis
- Call quality scoring and identification of missed opportunities
- Data-driven coaching recommendations and script improvement
- Real-time or near-real-time performance insights for managers
- Continuous optimisation of agent performance
Before
Limited visibility, inconsistent service, slow improvement, subjective coaching, missed patterns
After
Full visibility across interactions, higher-quality conversations, consistent coaching, faster improvement
The Problem
- Enquiries come from multiple channels with no clear process for handling them
- Leads and requests slip through the cracks
- Customers repeat themselves because information is not passed on properly
- Teams don't know who owns which communication or next step
What We Do
- Centralised communication workflows with automated routing and prioritisation
- Integration across calls, email, web forms, CRM, SMS, WhatsApp, and other channels
- Clear ownership and accountability at every stage
- Automated follow-up and reminders
- Structured customer handovers and notes so nothing is lost in transition
Talent &
Workforce
Access high-performance talent, reduce hiring costs, and scale your team without the usual constraints. MN8 provides managed remote employees, Africa-based teams, global specialist talent, SDRs, customer service agents, and high-ticket closers.
The Problem
- Long hiring cycles, high salaries and overheads
- Time spent managing people instead of growing the business
- Difficulty scaling up or down quickly
- Internal teams overloaded with work that could be delivered more efficiently
- Need for talent without the full burden of recruitment, HR, training, and employment risk
What We Do
- Full-time or dedicated resource, managed by MN8 including hiring, training, and performance
- Integrated into client's workflows, systems, CRM, project tools, and communication channels
- Roles across sales, admin, operations, customer service, marketing, and specialist support
- Supported with reporting, management cadence, and performance visibility
Before
Long hiring cycles, high costs, time spent managing, inconsistent quality, operational drag
After
Fast deployment, lower cost, fully managed performance, clearer output, flexible capacity
What We Do
- Skilled and trained workforce in Zambia, office-based, managed environment
- UK-led strategy and commercial oversight
- Structured training, daily management, and KPI tracking
- Up to 4× cost efficiency in relevant support and call centre models
- Designed for performance and scalability, not just low-cost outsourcing
Before
High salary costs, limited scalability, pressure on margins, internal management burden
After
Up to 4× cost efficiency, scalable team structure, improved output, stronger performance visibility
What We Do
- High-ticket closers and sales specialists for complex deals
- SDRs and appointment setters
- Pipeline follow-up support
- Sales process and CRM integration
- AI-supported call review, objection handling, and performance tracking
Before
Missed opportunities, inconsistent sales performance, deals stalling, founders closing everything
After
Stronger close rates, more revenue captured, better pipeline discipline, sales team operating at a higher level
What We Do
- Increase or decrease team size without long-term commitment
- Combine AI and people for maximum efficiency
- Match work to the best delivery model: AI, Zambia team, global specialist, or internal
- Buy output, speed, and capability, not just headcount
Why MN8 for this
- A 3-person MN8 sales team has been operating for 18 months and cut client costs by 75%, delivering better conversion metrics than the original UK team
- SDRs available from £1,350/month. Customer service staff from £1,150/month. Fully managed, not a staffing introduction
- We manage performance, training, reporting, and accountability at our end. You get output, not headcount to oversee
- AI and systems are layered in to make managed teams perform above what the headcount alone would suggest
Strategic Growth
& Transformation
Move faster, scale smarter, and evolve your business to compete at the next level. MN8 identifies high-impact opportunities, prioritises the right moves, and executes using AI, people, systems, and commercial strategy.
The Problem
- Growth has plateaued due to too many moving parts, no clear direction
- Technology and operations not aligned with goals
- Opportunities exist but aren't being executed
- Leadership stuck in day-to-day operations
- Strategy, sales, systems, operations, and people not joined up
- Advisors give strategy but don't implement, so projects stall
What We Do
- Revenue, operations, people, systems, and customer journey analysis
- Bottleneck identification and opportunity mapping
- ROI-led prioritisation with clear recommendations on where to act first
- Practical roadmap for implementation
What We Do
- Identify where AI delivers real commercial value in your specific business
- Replace outdated processes and integrate systems and workflows
- Build a future-ready operating model
- Deploy practical AI tools, automation, data systems, and bespoke builds
- Train teams to use the new systems properly for real adoption, not shelf-ware
What We Do
- New market entry and new product or service development
- Pricing and commercial optimisation
- Sales and marketing alignment
- Partner channel development
- Go-to-market strategy and execution support
- Offer design and sales asset development
What We Do
- Work alongside the leadership team and take ownership of delivery
- Combine strategy with hands-on implementation
- Deploy the right mix of AI, people, systems, and commercial execution
- Measure outcomes and improve over time
- Reduce internal burden while increasing speed of execution
Product &
Use Case Catalogue
Specific products, services, and use cases available from MN8. Use this section to identify exact capabilities for a specific brief or client need.
Who This Is For
- Accountants, advisers, legal firms, recruitment firms, consultancies, and other professional services businesses
- Companies managing preferred supplier lists, partner channels, and referral workflows
ShareSmart-Style Positioning
- Modernising legacy operations for professional services firms
- Creating better internal workflows and improving client communication
- Automating client onboarding, document handling, and knowledge search
- Giving smaller firms access to advisory-style intelligence without expensive consulting support
- Building a more scalable technology layer for the firm's own delivery
PSL-Style Positioning
- Helping companies manage preferred supplier lists and partner channels
- Supplier communication, lead sharing, and referral workflows
- Commercial partnerships and partner-led revenue opportunities
- Building systems that make partner relationships trackable, scalable, and commercially productive
Case Study
Bank
Proof points, validated outcomes, and reference examples across all service areas. Use these as modular inserts in proposals and decks.
Hospitality Group: Voice AI Missed-Call Recovery
A multi-site hospitality group with major missed-call and peak-time call handling issues across venues
Problem: Missed calls, queues, overloaded staff, inconsistent handling across locations, lost bookings.
Solution: Multi-channel communications AI answering calls instantly, handling multiple callers simultaneously, qualifying enquiries, supporting multiple locations, passing structured summaries to humans when escalation was required.
UK Call Centre Replacement: Zambia-Based Managed Team
UK support/call centre model replaced with MN8's managed Zambia-based delivery capability
Problem: High UK staffing costs, difficulty scaling, inconsistent performance, management burden.
Solution: MN8 delivered a managed remote support operation through Zambia, combining training, management, performance tracking, and operational structure, fully integrated into client workflows.
Consumer Advice Organisation: AI Call Quality Analysis
A large advice and support organisation handling high volumes of calls where quality, consistency, and performance visibility matter
Problem: Managers lacked scalable visibility into call quality. Coaching was manual, slow, and based on limited samples.
Solution: AI call monitoring and QA system used to transcribe, analyse, score, and identify improvement areas across calls. Insights support agent coaching, script improvement, and performance management.
Leisure & Hospitality Group: Data and ML Transformation
A large multi-site leisure and hospitality business with high-value data and operational complexity
Problem: Data existed across systems but wasn't being used for insight, prediction, optimisation, or decision support.
Solution: Data engineering and ML approach to consolidate data, identify patterns, improve visibility, and enable smarter decisions across the business.
UK Legal Firm: Legal Search and Document AI
A large UK legal firm with large volumes of documents and knowledge to search through
Problem: Manual legal research and document review takes time, creates inconsistency, and slows professionals down.
Solution: AI-powered document search and knowledge retrieval layer helping users find relevant information faster and reducing manual review burden.
Major Employer: +240% Applications via Recruitment AI
A large employer with high-volume recruitment requirements
Problem: Recruitment teams need to increase candidate volume, improve application journeys, and process more data efficiently without scaling headcount.
Solution: AI-enabled recruitment, candidate engagement, and process improvement solution reducing manual review burden and improving application quality and volume.
MSP: Recruitment Sector Outbound Campaign
An MSP targeting recruitment firms and in-house talent teams and in-house recruitment teams with technology stack audits
Problem: Recruitment businesses often have fragmented tech stacks, wasted licences, poor integration, and inefficient workflows.
Solution: MN8 supported outbound and campaign structure around a recruitment tech stack audit, using sector-specific proof points to open relevant conversations.
Recruitment Business: Custom Workflow and CRM Build
A 25-user recruitment business requiring multiple tools: job boards, WhatsApp, permissions, candidate and job processes
Problem: Existing workflow required too many separate tools and licence costs; collaboration and process visibility were inefficient.
Solution: Custom CRM/workflow system integrating Idibu, Broadbean, WhatsApp-style communication, permissions, single-page workflow, and concurrent editing.
Mortgage Brokerage: Mortgage Onboarding AI & Automation
A regulated financial services business with a high-volume mortgage onboarding process with complex process workflows
Problem: Mortgage onboarding workflows taking 2–3 weeks, creating delay, customer friction, and operational workload.
Solution: AI-supported onboarding and legal workflow automation aimed at dramatically reducing process time.
Recruitment Business: AI, Telephony and CRM Integration
A 30-user recruitment business
Problem: Needed better AI capability, telephony, transcription and sentiment analysis, Bullhorn integration, licensing reconciliation, and advisory support.
Solution: MSP and technology improvement model including AI rollout, telephony improvement, integration work, and licensing optimisation, improving the firm's capability stack and reducing operational friction.
Recruitment Business: Licensing and Cost Optimisation
A 50-user recruitment business
Problem: Licensing, cost optimisation, and technology stack efficiency challenges across a larger recruitment operation.
Solution: Review and optimisation of technology spend and MSP support route, identifying wasteful licences, rationalising the stack, and improving value from existing tools.
Multi-Entity Business Group
A large multi-entity business with fragmented ERP systems across different entities
Problem: Orders, suppliers, inventory, spend, and reporting fragmented across multiple systems, limiting visibility and control.
Solution: Control layer concept connecting ERPs via API/database, normalising orders/suppliers/inventory/spend, creating unified dashboards, reporting automation, and optional AI summaries and alerts.
Engagement
Models
Different problems need different starting points. Here's how to start working with MN8, from a focused diagnostic through to a full transformation partnership.
How to Start
- Identify the highest-impact bottleneck in the business
- Prioritise the area where AI, people, and systems create the fastest improvement
- Launch a focused pilot or diagnostic
- Scale what works into a stronger, leaner, higher-performing business
The fastest way to start is a conversation.
Tell us your biggest bottleneck. We'll tell you how we'd approach it, what it would involve, and what it would cost. No deck. No sales process. Just a direct conversation.
Book a call at mn8digital.com →